1. Introduction
RAA Realtors and Properties (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of all individuals who interact with our services. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, engage with our services, or communicate with us.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully to understand how your information is handled.
2. Information We Collect
We collect both personal and non-personal information to provide and improve our services.
2.1 Personal Information
This may include:
- Full name
- Email address
- Phone number
- Residential or business address
- Identification details (where required for transactions)
- Payment-related information (processed securely via third-party providers)
2.2 Non-Personal Information
We may automatically collect:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on our website
- Referral sources
3. How We Use Your Information
Your information is used strictly for legitimate business purposes, including:
- Facilitating property inquiries and transactions
- Verifying property ownership and client identity
- Providing customer support and professional guidance
- Sending updates, offers, or relevant property listings (with consent)
- Improving our website, services, and user experience
- Complying with legal and regulatory obligations
4. Sharing and Disclosure of Information
We respect your privacy and do not sell or rent your personal information. However, we may share your information under the following circumstances:
- With trusted partners such as legal advisors, agents, or service providers involved in your transaction
- With payment processors for secure transaction handling
- When required by law, regulation, or legal process
- To protect our rights, property, or safety, and that of our clients
All third parties are required to handle your data with confidentiality and in compliance with applicable data protection standards.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting obligations. Once the data is no longer required, it will be securely deleted or anonymized.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data, subject to legal obligations
- Object to or restrict certain types of data processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and improve functionality. You can control or disable cookies through your browser settings, though this may affect certain features of the website.
9. Third-Party Links
Our website may contain links to external websites or services. RAA Realtors and Properties is not responsible for the privacy practices or content of these third-party platforms. We encourage users to review their privacy policies independently.
10. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will take immediate steps to delete it.
11. Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Any updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
RAA Realtors and Properties
Email: [email protected]
Phone: +234 701 889 5135
Address: 2XL Mall, Gwarinpa Abuja, Nigeria
13. Consent
By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the collection and use of your information as described herein.